Getting Started with AskYOKO
AskYOKO is a service that allows you to consult with a pharmacist via LINE. The steps to begin a consultation may vary depending on the plan you choose.
Monthly Subscription
For Monthly Subscription Users
The monthly subscription can be purchased through AskYOKO's official LINE account.
Add as a Friend on LINE
Add AskYOKO's official LINE account as a friend.
Open "My Page"
Tap "My Page" from the LINE menu.
Enter Personal Information
Tap "Enter Personal Info" and fill in your name and other required details.
Tap "Ask"
Once registration is complete, tap "Ask."
Purchase a Monthly Plan
Select a monthly subscription via "Click and Pay for Subscription" and pay by credit card.
Return to LINE
After payment is complete, return to AskYOKO's official LINE account.
Start Your Consultation
Tap "Ask" and send your question to begin your consultation.
Travel Plan / Single Ticket
Travel plans and consultation tickets can be purchased from each respective purchase page.
Purchase a Plan or Ticket
From the purchase page, select your desired travel plan or consultation ticket.
Pay by Credit Card
Enter the required information and complete payment by credit card.
When purchasing, please make sure to enter an email address that you currently have access to.
LINE Account Registration
After payment is complete, the AskYOKO team will register your LINE account in the consultation system.
This registration is not automatic and may take some time to complete.
Start Your Consultation via LINE
Once registration is complete, open the AskYOKO LINE official account and tap "Ask" to begin your consultation.
If You Cannot Start a Consultation
If you have just purchased a travel plan or consultation ticket, your LINE account may not yet be registered in our system.
If tapping "Ask" after your purchase does not bring up the consultation screen, please wait until registration is complete.
If you are in a hurry, or if you are still unable to start a consultation some time after your purchase, please contact us via the inquiry form.
When submitting an inquiry, please include the following information so we can verify your identity and purchase:
- Name used at the time of purchase
- Plan or ticket purchased
- Email address used at the time of purchase
- Date and time of purchase
- Description of the issue you are experiencing
Before You Ask
Please start your consultation from "Ask" on LINE.
If the pharmacist has additional questions or follow-up regarding the same topic, please reply within the same consultation thread.
If you wish to consult about a new topic — such as a different medication or symptom — a new ticket may be required.
Ready to Ask?
Start a Consultation via LINE
If you have already completed registration, tap "Ask" from the AskYOKO LINE official account.
How to Use AskYOKO