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Global Self-Care & Medication Support

Ask Pharmacist, Wherever You Are.

Consult a pharmacist when you need medication support abroad.

A service that lets you consult a licensed pharmacist via LINE when you feel unwell or need guidance on over-the-counter medicines while traveling, on a business trip, or living overseas.

Get professional support with over-the-counter medicines while traveling or living abroad.

Not sure who to ask about your medication?

Skip the social media searches — just consult a pharmacist on LINE.

AskYOKO is an online service that lets you consult licensed pharmacists via LINE about OTC medicines, prescription medicines, drug interactions, and other self-care questions.

Our pharmacists have been credential-verified and trained through AskYOKO's own program, and provide answers based on the information you share with them.

AskYOKO is not a medical institution. We do not provide diagnosis, treatment, or prescription services.

When you're struggling with medicine abroad,
consult a Japanese pharmacist on LINE.

You can check with a Japanese pharmacist how to choose and use local over-the-counter medicine, and whether your symptoms require a visit to a doctor. AskYOKO is not a diagnosis or treatment service.

When You Can Use It

Our pharmacists support you in a variety of situations while traveling, on business trips, or living abroad.

Choosing Over-the-Counter Medicine

When you're not sure what to buy at a local pharmacy, we help you check ingredients and intended uses together.

Concerned About Drug Interactions

We can help you check whether it's safe to take a local medicine alongside medication you're already using.

Choosing Medicine for Family or Children

We can help you check whether a medicine is suitable for your child or family member based on age and weight.

Unsure Whether to See a Doctor

A pharmacist will help you think through the urgency of your symptoms and whether a medical visit is needed (this is not a diagnosis).

Need Advice While Traveling or on Holidays

Even when pharmacies are closed or you're on the go, you can easily reach us anytime via LINE.

Want to Review Your Prescription Medicine Instructions

We can help if you need a refresher on your prescription medicine instructions or have forgotten how to take it.

Features of AskYOKO

With trusted pharmacists and an easy-to-use platform, you can consult with confidence even from overseas.

Consult Directly with a Pharmacist

Our pharmacists hold verified national licenses and have completed AskYOKO's own training program.

Easy to Use via LINE

No need to install a new app. You can consult directly through LINE, the app you already know.

Purchase Only What You Need

For those who want ongoing consultations, we offer a monthly plan. For occasional use, consultation tickets are available.

Follow-Up Questions Don't Use Extra Tickets

If a pharmacist needs to ask clarifying questions or exchange additional messages within the same consultation topic, no extra tickets are consumed.

Proper Management of Consultation Information

Your consultation details and personal information are handled appropriately in accordance with our privacy policy.

Who It's For

International Travelers & Business Travelers

When you feel unwell during a trip or business travel, or aren't sure what to buy at a local pharmacy — consult a Japanese pharmacist in Japanese, with peace of mind.

Families Traveling Abroad with Children

For families who need to check whether a medicine is safe for their child based on age or weight. Even if the local language is a barrier, we'll answer carefully in Japanese.

Expats & International Students

For those who need ongoing medication management during a long-term stay, or who don't have access to Japanese-speaking medical facilities nearby.

Those Anxious About Local Pharmacies

When you can't read a foreign-language medicine package or are unsure about ingredients or dosage. You can consult before or after purchase.

Those Without Easy Access to a Pharmacist

For those who rarely visit a pharmacy and don't have a pharmacist they can easily turn to. Consult a pharmacist anytime via LINE.

Frequent Domestic Travelers in Japan

For those who travel frequently within Japan for homecoming visits or business and can't easily visit their regular pharmacy. Consult via LINE from wherever you are.

Are you unsure about your medicine?

I don't know how to choose the right over-the-counter medicine

I want to know about drug interactions with an OTC medicine I'm about to buy

I lost my regular prescription medicine from Japan while traveling. What should I do?

I want to consult about medicines available at my travel destination

I'm not sure whether I should see a doctor

I want to consult about managing with the medicine I have on hand

How It Works

Even first-time users can easily get a consultation in just 5 steps.

Responses are delivered via LINE. No new app installation required. Response times may vary depending on the nature of the consultation.

Step 1: Connect with LINE

Easily link your account

Step 2: Choose a Plan

Select your preferred plan

Step 3: Pay via Stripe

Secure card payment

Step 4: Send Your Consultation

Enter your symptoms or questions

Step 5: Receive a Response from a Pharmacist

A reply will be delivered via LINE

AskYOKO Pricing Plans

All prices include tax.

Choose from 3 plans to fit your consultation style.

Subscription Plan

¥2,000/month (tax included)

  • Up to 3 consultations per month (3 tickets)
  • Monthly, auto-renewing
  • For overseas residents
  • Can be combined with the one-time plan

Travel Plan ✈️

¥3,600 (tax included)

  • Unlimited consultations for 1 month
  • Valid for 30 days from purchase
  • No auto-renewal
  • For travelers and short-term visitors

One-Time Plan

¥1,000 / 1 ticket (tax included)

  • Use one consultation at a time, as needed
  • Valid for 90 days from purchase
  • Can be combined with the subscription plan

Ticket Usage Rules

  • 1 ticket is used per consultation topic
  • Additional exchanges within the same topic do not consume a ticket
  • Moving to a new consultation topic requires a new ticket

For Your Peace of Mind

AskYOKO clearly defines the scope of its services to protect the safety of its users.

What We Can Help With

  • Choosing over-the-counter medicine available locally
  • Checking ingredients, dosage, and usage of medications
  • Information on differences between Japanese and overseas medicines, and alternatives
  • Supplementary advice on whether to see a doctor

What We Cannot Help With

  • Diagnosis of conditions or instructions for treatment
  • Prescribing or changing prescription medicine
  • Emergency symptoms requiring urgent medical care
  • Replacing examinations or treatment at a medical institution

Pharmacist Quality Management

At AskYOKO, only pharmacists whose credentials have been verified and who have completed AskYOKO's proprietary training program are permitted to handle consultations.

01

Verification of National License

All pharmacists are required to submit and have their pharmacist license confirmed.

02

Completion of Proprietary Training

Only pharmacists who have completed our proprietary training covering overseas OTC medicine, self-care, and online consultations are permitted to provide support.

03

Adherence to Scope of Practice

Our pharmacists do not engage in diagnosis, treatment, or prescription, and provide advice sincerely within the scope of self-care.

Frequently Asked Questions

Q: What can I consult about?

We cover topics related to self-care, including how to choose over-the-counter medicines locally, their ingredients and usage, differences from Japanese medicines, and supplementary advice on whether to see a doctor. We do not provide diagnosis or prescriptions.

Q: Can you diagnose my condition?

No. AskYOKO is not a medical institution and does not provide diagnosis, treatment, or prescriptions. We help you consider whether your symptoms can be managed with OTC medicine or whether you should see a doctor.

Q: Will I receive a reply quickly?

Response times vary depending on the content of your consultation and our reception hours. Please check the service details page for information on reception hours and estimated response times.

Q: Do consultation tickets have an expiration date?

Please check the plan details page for information on ticket expiration. We recommend reviewing this before making a purchase.

Q: Can I cancel my monthly plan at any time?

Yes, you can cancel your monthly plan at any time. For details on the cancellation process, please check your account page or our terms of service.

When you're unsure about your medicine,
you don't have to keep searching alone.

AskYOKO's pharmacist will think it through with you.
Feel free to start a consultation on LINE anytime.

AskYOKO is not a medical institution. We do not provide diagnosis, treatment, or prescriptions.
© 2026 AskYOKO. All rights reserved.

The AskYOKO® logo is a registered trademark in Japan.

The invention related to the consultation support system adopted in AskYOKO has received a patent decision from the Japan Patent Office and is currently undergoing patent registration procedures.

Trademark Registration No.: 2026-05147　Patent: Patent decision obtained · Registration in progress